Leadership and Quality
Leadership and Quality
- Core Leadership Skills:
Vision
Empowerment
Intuition
Self-understanding
Value congruence
- Leaders are visionaries:
They manage for the future, not the past
Recognizes radical organizational changes taking place today as opportunities
They create mental and verbal pictures of of desirable future states and share this vision with the organizational partners including customers, suppliers and employees.
- Empowerment:
Encourage employees participation
Establish participative management process teams in every department, who sets objectives to support corporate goals
Individual employees develop goals and plans, track progress and receive bonuses.
n Following their intuition
Leaders anticipate the future
Willingly make difficult decision that will help the organization to be successful
- Self Understanding:
Identifies relationship with employees
Requires an examination of one’s weaknesses as well as strength
- Value Congruence:
Values are basic assumption and belief about the nature of the organization
Trust and respect for individual
Openness
Teamwork
Integrity
Commitment to quality
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